My new KitchenAid refrigerator and stove had problems when they were delivered. The doors on the side-by-side refrigerator were not even and looked awful. The freezer door was more than an inch higher at the top than the refrigerator door. Also, the refrigerator door handle had several scratches on it. As for the stove, the warming drawer on the bottom did not fit correctly.
The company I bought the appliances from said they could not fix the problems and told me to call an authorized KitchenAid repair service. (In fact, they told me that I'd have to live with the uneven refrigerator doors because that's how KitchenAid side by sides came.) Luckily, I called Masco.
The Masco repair person fixed the uneven doors in what seemed like less than a minute. He then ordered a new door handle and a new warming drawer. About two weeks later, the repair person returned with the new door handle and warming drawer. He installed the unscratched handle in a few seconds. However, the new warming drawer still did not fit right. I didn't notice it, but he did. He graciously said that he'd order another one. He did, and then came back in another two weeks with a perfect drawer.
Thank you, Masco, for your excellent, honest, and courteous service. I will definitely recommend you to my friends.
Gerry J.
The company I bought the appliances from said they could not fix the problems and told me to call an authorized KitchenAid repair service. (In fact, they told me that I'd have to live with the uneven refrigerator doors because that's how KitchenAid side by sides came.) Luckily, I called Masco.
The Masco repair person fixed the uneven doors in what seemed like less than a minute. He then ordered a new door handle and a new warming drawer. About two weeks later, the repair person returned with the new door handle and warming drawer. He installed the unscratched handle in a few seconds. However, the new warming drawer still did not fit right. I didn't notice it, but he did. He graciously said that he'd order another one. He did, and then came back in another two weeks with a perfect drawer.
Thank you, Masco, for your excellent, honest, and courteous service. I will definitely recommend you to my friends.
Gerry J.
Wille just left my house for a Saturday repair and what a courteous, polite technician! Willie was also accompanied by Lamar, another customer friendly tech. You should be commended for your training and customer service philosophies. This level of service only works when it starts with the owners, then the rest of the team buys in! Impressive company!
Michael Holmes
Michael Holmes
Just wanted to say a special thank you to Rick Dillman for the expert services he provided for us in the repair of our oven down draft. We have been using Masco and his services for the last 15 years and have never been disappointed. His prompt service, pleasant manner and expertise in his field give us the confidence to know we are in great hands.Thanks Rick
Pam Stone
Pam Stone
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